Shipping Policy

Effective Date: July 2026

Thank you for shopping with Sithara. We are committed to delivering your jewelry safely and on time. Please read our Shipping Policy below.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festive seasons or promotional events, processing times may be slightly longer.

Shipping Timeline

• Metro Cities: 3–5 business days
• Other Cities & Towns: 4–7 business days
• Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier availability and unforeseen circumstances.

Shipping Charges

• Free Shipping on eligible orders (as displayed on the website).
• Any applicable shipping charges will be shown during checkout before payment.

Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS with a tracking number and courier details, allowing you to monitor your shipment in real time.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the order cannot be delivered due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us.

Address Changes

If you need to update your shipping address, please contact us immediately after placing your order. Address changes may not be possible once the order has been dispatched.

Damaged or Missing Orders

If your package arrives damaged, tampered with, or if any item is missing, please contact us within 48 hours of delivery with clear photographs or an unboxing video for prompt assistance.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays due to weather conditions, public holidays, courier issues, or other unforeseen events may occur. We appreciate your patience in such situations.

Contact Us

For any shipping-related questions or assistance, please contact us:

Sithara
Email: sitharajewels@gmail.com
Phone: +91 7396 901 216